Almost every company I meet has the same shape of problem. The strategy is fine. The product is fine. What is missing is the layer underneath — the part nobody puts on a slide. Twenty routine tasks live in one person's head. Three handovers break every week. The team is capable but waits on a reply before it moves.
That layer is what Ops in a Box rebuilds. Not a report about it. The layer itself.
You bring the chaos: the things only you know how to do, the places work gets stuck, the quarter that keeps slipping. I map how the company actually works today — not how the org chart says it works — then write it down, assign a single owner to every piece, set the cadence around it, and train the team to run it.
Interviews with you and the team, a walk through every recurring process, and an honest map of where work gets stuck and why.
The target operating model: which processes get written, who owns what, which numbers get reviewed and how often.
The documents get written — SOPs, SLAs, the owner map, the dashboards — in a format your team will open rather than archive.
We run the new rhythm live with your team, fix what does not survive contact with reality, and hand over.
If you are pre-product, or still looking for the first ten customers, this is too early. You do not need an operating system yet; you need to sell something. Come back when the work has started repeating and the repetition is the problem.
If what you need is one document rather than a rebuild, the library has it as a single file — take that instead and save the fee.
Browse the library →Thirty free minutes on the part of your operation that keeps breaking. If a template fixes it, I'll say so and point you at the file.